Return, Refund and Exchange Policy

Return, Refund and Exchange Policy

This return and exchange policy outlines the terms and conditions for customers wishing to return or exchange products purchased from the company:

• Timeframe for Returns and Exchanges: Customers have a 1-day window from the day the order is delivered by the delivery executive to initiate a return or exchange.
• Exchange Limitation: Exchanges are only permitted for the same products in a different size, or colour.
• Initiation Timeframe: Returns must be initiated within 24 hours of receiving the product.
• Reason for Return: Customers are required to provide a reason for the return when initiating the process.
• Refund Method: Refunds will be transferred to the customer's vault.
• Exclusion of Customized Products: Customized products are not eligible for return or exchange.
• Original Tags Requirement: Products must retain their original tags to be accepted for return or exchange.
• Exclusion of Items Without Tags: Items without tags will not be accepted for return or exchange.
• Sale Items Policy: Sale items are non-refundable.
• Replacement for Defective or Damaged Items: The company will only replace items if they are defective or damaged upon receipt. While unboxing the product click a video as a proof.
• Shipping Charges Responsibility: Customers are responsible for covering the charges for sending the product back to the company in case of return or exchange.
• Notification Process: The company will notify customers upon receiving and inspecting the return, informing them of any defects or damages found.
• Refund Approval Process: Customers will receive an email notifying them of the approval or rejection of their refund after the return is received and inspected.
• Communication Channels: Customers who have completed the return process and have not received their refund can contact the company via email or customer care phone for assistance.
• Return Process: Once your request is received and approved, we will proceed with processing the refund to your original method of payment. Please allow 1 to 3 business days for the refund to reflect in your account, depending on your payment provider's processing time.

Reasons of Return:

Size/fit issues: The garment doesn't fit properly or is not the size expected.
Colour: The colour of the garment doesn't match what was shown online or in-store.
Quality: The quality of the material or craftsmanship is not up to expectations.
Damage: The garment arrived damaged or became damaged shortly after purchase.
Misrepresentation: The item doesn't match its description or images provided.
Duplicate: Accidentally ordered the same item multiple times.

This policy aims to provide clarity and transparency regarding the company's procedures for returns and exchanges, ensuring a smooth experience for customers while maintaining fairness and accountability in the process.

Note: Please Do A Video While Unboxing otherwise Product will be Not Eligible for Return.