Terms & Condtions

Terms & Condition

The Seller Policy for Kraft O Design outlines the terms and conditions that sellers must adhere to when using the platform. Here's a synopsis of the key points:

1. **Eligibility**: Sellers must be at least 18 years old and provide necessary documentation including PAN Card, GST Certificate, and bank account details. A brand name and NOC Certificate are also required.

2. **Listing and Selling Products**: Sellers must list only legal products, provide accurate information, and fulfill orders promptly.

3. **Payment and Fees**: No charges or commissions apply for selling products, but advertisement charges may apply. Payment is received 5 business days after delivery.

4. **Product Return and Refund**: Sellers must accept returns according to the platform's policy, provide clear return policies, and process refunds promptly.

5. **RTO Charges**: Sellers must follow terms and conditions regarding Return to Origin charges for specific situations like damaged or wrong items.

6. **Delivery and Shipping**: Sellers are responsible for shipping products securely and providing accurate shipping information.

7. **Prohibited Activities**: Sellers must not engage in illegal activities or activities that harm the platform's reputation.

8. **Termination of Seller Account**: Multiple account creation or use of automated tools is prohibited, and violating this may lead to account termination.

9. **Changes to Policy**: The platform may update the policy and sellers are required to review and comply with the updated version.

10. **Data Privacy and Confidentiality**: Sellers must protect user information and use it only for fulfilling obligations under the policy.

11. **Intellectual Property**: Sellers must respect intellectual property rights and not infringe upon them.

12. **Dispute Resolution**: Disputes should be resolved amicably or submitted to the platform for resolution.

13. **Governing Law and Jurisdiction**: The policy is governed by relevant laws.

14. **Seller Reviews and Ratings**: Sellers are encouraged to maintain high customer satisfaction, and the platform reserves the right to remove fraudulent or misleading reviews.

15. **Intellectual Property Infringement Claims**: Sellers must promptly address infringement claims and remove infringing products.

16. **Changes to Policy**: The platform may update the policy, and sellers are responsible for reviewing and complying with it.

17. **Contact Information**: Sellers can contact customer support for assistance.

By agreeing to sell on Kraft O Design, sellers agree to comply with this policy. The platform reserves the right to enforce the policy to protect user interests.